Refund Policy

Last updated: November 11, 2026

1. Subscription Refunds

• First-time purchases: full refund if requested within 30 days of the initial charge.
• Renewal charges: refundable if requested within 30 days of the renewal date, provided you have not made substantial use of the Service in that period.
• Refunds are issued to the original payment method, typically within 5–10 business days depending on your bank.

2. One-Time Purchases & Digital Products

One-time purchases (credits, packs, or digital downloads) are refundable within 30 days if the product has not been substantially consumed. Because digital goods are delivered instantly, we may ask for brief feedback to process the refund — it is never a requirement for approval within the guarantee window.

3. How to Request a Refund

1. Email [email protected] from your account address.
2. Include your order/receipt ID and the reason (optional but helps us improve).
3. We confirm within 1–2 business days and submit the refund via Paddle.

4. Exceptions

Refunds may be declined in cases of clear abuse, such as repeated refund requests across multiple accounts, chargeback filed before contacting support, or use of the Service in violation of our Terms of Service.

5. Cancellations vs. Refunds

Cancelling a subscription stops future billing but does not automatically refund past charges — use the guarantee above within 30 days of a charge. You keep access until the end of the paid period.

6. Chargebacks

Please contact us before filing a chargeback; we resolve almost all issues within 48 hours. Chargebacks filed without contacting support may result in account suspension.

7. Contact

Refund questions: [email protected]

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